HomeContact
Talk to a real person.
Questions about an order, a product listing, or published documentation? Send the details and our team will point you in the right direction.
Within 2 business days
For the fastest help, include your order number when applicable.
(888) 745-1505
Call support
[email protected]
Email support
3133 W. Frye Road, Suite 101, Chandler, AZ 85226
Mail service only
How can we help?
Many common questions can be resolved immediately. If you still need help, use the form and choose the closest topic.
Order or account help
Review your order history and account details.
Find a lab report
Search verified documents by product.
Shipping questions
Read cutoff, carrier, and delivery guidance.
Research use only
BioPure products are not for human consumption. Our support team cannot provide medical or personal-use guidance.
Give us the useful details.
Required fields are marked with an asterisk.
A few quick answers.
Include the order number, the email used at checkout, and a concise description of the issue. Do not send payment-card details.
Published COAs appear on the matching product page and in the lab report finder. If a verified match is not available, the product will say so clearly.
No. The Chandler address is provided for mail service only and is not a walk-in retail location.
No. Products are offered strictly for laboratory research and are not for human consumption. The team cannot provide medical or personal-use guidance.